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In this month Employee Spotlight we focus on Store Manager Peter Oates as he reflects on his career at Redox.

When did you start at Redox, and what was your first role?
I started in May of 2005, when I was only 22 years old, as a store coordinator/accounts clerk/receptionist.

Seventeen years later, you are still here; how has your career advanced since such a humble beginning?
I’ve had several different roles but my current role as Warehouse Manager for the last 15 years has been the most fulfilling.

What is it about Redox that keeps you here?
The freedom to adapt and learn. Redox has always allowed me space to build my knowledge, extend the capability of the warehouse and consistently improve as time goes by. You feel supported here.

What’s your most stand-out personal or professional achievement while working at Redox?
Over the past five years, I have been working on and learning how to manage a Major Hazard Facility, which is considered the highest level of certification in chemical storage.

In 2021 I created and submitted the Safety Case, Assessment and Management System to Safe Work South Australia. Very few people in South Australia can claim to have achieved that.

I also undertook my Bachelor of Business Supply Chain Management Degree which I fit around my very demanding role.

You mentioned feeling supported earlier. Is that a quality you think Redox embodies, or are there other stand-out qualities that make employees feel valued?

Support is a major one for me. I have found this at all levels of Redox, and it’s now what I try to apply most with my staff.

Being able to make suggestions and be heard is so important in making people feel like they are a part of the team and not just working for one.

What strategies do you see Redox employing to stay ahead of its competition?
With Adelaide being such a small community, the need for adaptability and speed of service has been essential. Many of our competitors do not have the large warehouse or presence in this state to match Redox.

Also, management has consistently invested in warehousing and certifications to ensure continued and uninterrupted supply to all customers.

Health and safety must be a primary focus for running any warehouse; what’s distinctive about our warehouse in Adelaide, and what are the challenges?
In South Australia, we are a unique warehouse for Redox, operating as the only Major Hazard Facility. This certification has compelled the branch to create and maintain a very high level of safety.

We’ve had to develop many complex systems whose sole focus is to keep Redox, customers and the local community safe.

warehouse role or soccer?

What could have been. “Manchester United” team line up for the cameras before kick off during the UEFA Champions League Final match between Manchester United and Chelsea – a man can dream, right?

What would you do (for a career) if you weren’t doing this?
Redox is very lucky. Before I accepted the role here, I swear I was only a season away from a contract with Manchester United.

It turns out about 15 years early as now they’d probably have me. Currently, I’m working with Liverpool fans that I hired.

Senior Business Manager Jane Andrews talks about her career at Redox in this month’s Employee Spotlight.

When did you start working at Redox, what attracted you to the role? 

I started here in 1999 as an Account Manager. I had studied Marketing and Business Management, and coming from a corporate business background, I was genuinely impressed and intrigued by the achievements of Redox and the opportunity to be amongst that.

 

Have you received any excellent business advice that you can share?

If you over-promise, you will likely underperform; best to discuss all variables, so it is clear and do your best. 

 

What are some of the trends you see in your industry? Any new Products?

The marketing Machine is always looking to develop that next trend product to appeal to consumers. Powered by social media influencers, the big driver in food is sugarless, low salt products. Things are always moving!

 

How have processes or technology changed at Redox, and how has that benefited the customer? 

We’ve made significant advances with our technology in the ease with which we access a complex database of documentation to support and satisfy our customer’s regulatory needs. Shout out to our QA Team! Our system allows us great ease and flexibility for analysis.

 

What’s the most stand out personal achievement you’ve hit while working at Redox?

In 2011 I accepted a position at our head office working with Ken Perrins (Food Industry Manager/Director); I call it my internship. 

 

This experience allowed me to work closely with key decision-makers, where I was guided to perform to my best potential. I recall our Sales Director asking me why I was always smiling. I was just delighted to be in the engine room, where management and staff freely shared their knowledge and expertise with me. 

 

In 2015 I returned to Melbourne, and in 2016 was appointed Supervisor/Mentor of our department.

 

How do you feel Redox fosters or encourages leadership?

We pride ourselves on being entrepreneurial. That means we all have an opportunity to share our ideas and seek support. An open-door policy is not just something we say at here; sharing knowledge is highly applauded.

Social media has kind of become a lookout for companies who say one thing but act to the contrary – what’s Redox’s secret regarding integrity? 

We have a set of behaviours and values, which is our benchmark; anything less than that needs correction. 

 

Health & safety have been front and centre for a few years now. How does Redox maintain its focus on its staff and the wider community? 

More emphasis was directed to management and supervisors for additional engagement with staff to foster inclusiveness during the pandemic when our regular office locations moved to the home. 

 

Redox has seen considerable growth historically and recently; what do you attribute this to?

Our staff’s commitment to customer relationships and communication has been essential during the supply chain challenges over the past few years, and we still have a way to go. 

 

What is the most challenging piece of feedback you have ever received? How has that shaped your approach as a leader? 

Supporting ten staff naturally amounts to numerous things all happening at once. It is tough when you have so many things going on. Still, you inevitably fail someone in their expectations or performance when you know you could have better-managed something. 

 

When I was in Sydney, Renato would repeat to me often, “Be Kind”. 

Often, I try to mimic the leadership shown to me.   

In this month’s Employee Spotlight, we talk to Senior Business Manager, Mark Shoukry about his role at Redox.

You recently celebrated your 20 year Redox anniversary; congratulations! Can you tell me how that feels?

Redox is a family business, I married into the Coneliano family, so I suppose it was inevitable that I would end up here. Still, it’s been great working with my in-laws like our founder, Roland Coneliano and Managing Director Robert Coneliano.

Raimond Coneliano, Sales Manager/Director/brother-in-law, and I sat together from the first day. His knowledge and advice has been invaluable over the years. I owe so much to him for his guidance and direction. 

You’ve got a wide range of customers that you manage – what is your favourite industry to work in? 

The industry closest to my heart is the Nutraceutical industry, but also Mining & Explosives has been a massive challenge over the last few years and has taught me a lot. 

It has been an honour to represent Redox, and I am grateful for the loyalty of our customers and suppliers. 

What are some of the trends you see in that industry? New Products?

Joint formula products like Glucosamine or Chondroitin are still solid. 

I thought this material’s trend cycle would have dropped off by now, but it continues to grow. 

Have you received any great business advice that you can share?

I do, yes. I’ll never forget this. I’d managed to obtain this large order, and I could hardly contain my excitement. I walked up to Roland to tell him about it. His answer was: 

“Great job, but have they tested a sample? Did they trial the material in production? Do they have a credit limit in place?” 

I answered with a smile and said yes!

He replied, “okay, but they have not paid the bill yet. Once we have the money in our account, then you can get excited.”

The lesson was simple. Stay humble and be patient; dot the i’s and cross all the t’s. 

His wisdom in business was terrific, and he taught me a lot in my career. 

You have the highest pending order value of Redox reps, but how do you measure your success? What are you most proud of?

My first large order at Redox was for Anhydrous Hydrofluoric Acid for a refinery. It was also a new product for Redox at the time. That was a moment I will never forget. 

My great enjoyment now is when we work on a new product with one of our loyal and friendly customers, and then we get the ongoing business. A happy customer is a success; that makes me proud.

Looking 10 years into the future, what do you think Redox will look like?

Over the next 10 years, I’m sure we will expand geographically into new areas, constantly adding new people and succeeding together.

You’ve successfully managed a team here at Redox – what is the key to getting the best out of people?

Managing people is not for everyone; it takes a lot of patience and time. It has been great to see the results of their hard work. I am grateful to have such a passionate team of talented people. 

The key is to keep the lines of communication open, teach them everything I know and find the lesson in every mistake. 

We hear that you love boating and fishing – every fisherman has a story about the ‘one that got away’ what’s yours?

Boating and fishing are my greatest hobby; I don’t do enough of it. So hard with a family with 4 kids to find the time to go out regularly. 

I have some stories about the one that got away, the best one I can share with tears in my eyes. 

I was out at Botany Bay late at night and hooked a big fish; it took all my line and then snapped. I was so disappointed. Since then, I have changed all my lines to thicker ones to ensure they don’t get away next time. 

There may be a sales lesson in that. 

Do you have a nickname?

I’m not disclosing this information in public since my 3 sisters had a hand in that, but one of my nicknames I can share. ‘Shouksta’.

Favourite band/song/music?

This will show my age. I like UB40 (especially while on the boat) and Rn’B.

In this month’s Employee Spotlight, we talk to Senior Business Manager Tina Colonico about her career at Redox.

When did you start at Redox, and what was the decision behind coming to Redox?

What initially impressed me about Redox was that it is a family-owned business. I felt a close connection to the company’s values, and it felt like the right move for me.

I started here in 2001 in a sales clerk role, and I learned a great deal during my first twelve months in that role. I progressed to a sales representative position shortly after that.

How has your career progressed over the years? 

Over the years, I have had many opportunities to grow and develop professionally.

Thanks to a combination of hard work and ongoing commitment, I have been fortunate enough to have been exposed to several different business areas. This has really helped me gain valuable insight into the company and has deepened my own personal working knowledge within the industry.

Speaking about exposure to several different business areas, I hear you have recently transitioned from food and beverage to the industrial team; what’s that been like?

I have, yes! I feel so lucky to work at a company that constantly offers such opportunities. The move to another industry has been exciting and another excellent learning prospect.

The support from my peers has been overwhelming, and I am thrilled to have made the transition. In some ways, I feel as though I am a child in a candy shop with lots of new customers to learn about and new products to sell.

What stands out the most for you about working at Redox?

I honestly love my job, and working at Redox offers a genuinely positive culture with great people.

The workplace is a supportive environment, and the team genuinely works together, providing excellent guidance and advice.

How have processes or technology changed at Redox, and how has that benefited the customer?

One advantage I hear about all the time from my customers revolves around how we issue our quality assurance documents. With Redebiz, we can quickly and easily send all required quality assurance documents on file in one simple step.

Redebiz also allows us to track a customer’s release of blanket orders, allowing new contracts to be secured and minimising potential supply gaps.

So our system innovations genuinely have changed for the better, improving things for both customers and employees.
Definitely, Redox is a truly dynamic company. We constantly review our systems and procedures, searching for areas to improve. This allows us to meet our customers’ needs irrespective of the challenges faced.

What strategies does Redox employ to stay ahead of its competition?

We support our clients through the highs and lows. We pride ourselves on forming strong partnerships with them, and these relationships are crucial to our success.

Our genuine unwavering commitment to our clients and partners sets us apart from our competitors.

Over the past couple of years, this has been demonstrated repeatedly with all the challenges and upheaval.

Favourite band/song/music?

You can’t beat Guns and Roses or Survivor – I love Welcome to the Jungle and Eye of the Tiger.

In this month’s Employee Spotlight, we talk to our Manufacturing Manager, Steven Williams about his role at Redox.

How has your career progressed over the years? What was your first important role?

I’ve been working in manufacturing roles since graduating in 1986. My first role with some real responsibility was as a project engineer designing, building and commissioning emulsion polymerisation reactors/ plants in Malaysia and Thailand in the late 80s. 

I started as a project engineer in Sydney, then plant supervisor and production manager. I also held roles as operations manager and General Manager for a time.

When did you start working at Redox? 

I started in September 2016, and I was employed to do precisely what I’m doing now; Manufacturing Manager.

What was the decision behind coming to Redox? 

I had known Redox for 30 years as a supplier in roles I had in manufacturing and always had a positive experience in my dealings with them. At the time, I had just been made redundant from a position when I saw the job listing. It just felt like the right fit.

What’s your day to day routine look like?

I don’t have a routine; I get many requests from reps and PMs and fit them between my longer-term workflows.

I learnt long ago as a factory manager never to get between a salesperson and a sale. Always try to provide timely advice and actions to the challenges posed by the Marketing/ sales staff.

How have processes or technology changed at Redox, and how has that benefited the customer?

In my relatively short time here, I have seen many innovations. 

Redebiz, for example, has streamlined our business for the better. Managing one code for a product on multiple pallet types plus the advent of an MRP system helps the PMs cover demands, reducing the risk of out of stock events for our customers

Of course, the other significant change was COVID and working from home. Our existing Redebiz paperless ERP system facilitated efficient WFH outcomes, as demonstrated by the sales achieved during these periods.

Redox is constantly innovating and always with the customer in mind.

What’s the most stand out personal achievement you’ve hit while working at Redox?

I partially re-engineered the sulphuric acid dilution system at our Burr Court facility, with a 250% increase in productivity.

With such vast experience across so many industries, what function do you see your role facilitate between sales and marketing?

We all have our part to play in the value chain; mine often requires a bit of innovation in making something new at the Manufacturing sites. 

Lately, with all the shipping delays, there has been a considerable increase in demand for local repacks. 

Redox manufacturing

Redox manufacturing in Sydney

I’ve been told you’re a keen gardener. How long have you been doing it for? 

I used to help my dad as a young child growing up on a suburban ¼ acre block; now, I have a 6000m2 block to look after on volcanic soil, so I have no choice. The weeds grow over everything. 

Do you have a nickname?

I used to be known as “Mr Google”.

I seem to have a good memory for retaining esoteric and general information. 

Favourite band/song/music?

It’s pretty eclectic, and being born in the 60s, it spans the 70s to the noughties: The Eurythmics ( and Annie Lennox), the Angels, ACDC, the Eagles, Pet Shop Boys, Blondie, B-52s, Roxette, Queen, Jewel, Pink, and a lot of one-hit wonders, I could go on…

In this month’s Employee Spotlight, we talk to Transport Coordinator, Maryanne Ciavarra about her role at Redox.

When did you start here at Redox?
I started here in June of 2017 in the role of transport Coordinator.

What does a transport coordinator do? What are the essential elements you feel are required for the position?
There is the day to day mechanics of the role where I am liaising with various people organising moving goods from point A to point B.

But, the role is much more about relationships and being proactive.

It’s essential to have good relationships with all the people you interact with daily; storemen, sales reps, drivers, warehouse staff etc. These are the people who make the machine move, and it’s my job to make sure the machine is well greased. That grease is relationships, and I love the people I interact with.

The other thing is to be proactive; you cannot just log a job and leave it there. You must follow up and continue to make sure that the goods you scheduled will arrive as promised. Doing that means getting ahead of any potential issues that may arise, and this job throws a lot at you.

How has your career progressed over the years? What was your first important role?
I was born on the back of a truck in Port Hedland; one could say that my being an employee working in transportation was written in the stars.

Even though I obtained a Degree in Psychology, my first full-time employee position was that of a courier for a Pathology company. I worked there for several years as a courier before moving to a courier supervisor role after my daughter’s birth.

I then worked in the steel industry as a despatch officer before moving to the role of transport coordinator.

From there, I moved to a data entry clerk role at another transport company. This is where I was first exposed to the transportation of dangerous goods.

The knowledge I gained there helped me obtain my current position at Redox.

What is it about Redox that you appreciate?
Being family-owned, you really get a sense that Redox as a company cares about its employees.

It’s demonstrated by simple things like the fact that it supplies vital services to employees, such as counselling, which is needed more than ever before in today’s uncertain times.

Knowing your employer cares and that you have value means as an employee, you are willing to go that extra mile to get things done to help the business grow.

I know a lot of companies claim to be “family”, but Redox honestly has that family feel and you experience it from the top of the organisation all the way to your individual team mates. There is an actual care there that I think is unique.

Favourite band/song/music?
I am a child of the 60s who grew up in the 70s and 80s listening to bands like INXS, Queen, Cold Chisel and Midnight Oil.

Having said that, I also enjoy listening to Ed Sheeran, Justin Bieber, and Kid Laroi when doing my workouts at the gym. I even enjoy listening to what some people would call golden oldies by artists like The Beatles, The Rolling Stones, The Monkees, to Nat King Cole.

What do you like to do besides work (lol)?
I really enjoy going to the gym. But I also enjoy going out with my husband for coffee, sitting at a café at Freshwater Café in Mosman Park, just relaxing watching the world go by on a Sunday afternoon.

Transport Role relaxing

Freshwaters café, one of the spots I like to watch the world go by.

In this month’s Employee Spotlight, we talk to Regulatory Affairs Coordinator, Moua Chang.

When did you start working at Redox, and what was your decision around joining the Redox family?

I started here in October 2018; I can’t believe it’s already been three years! A considerable part of the decision process in joining Redox was that I was impressed by their story and the massive product portfolio. I knew it would allow me to dive deeper into chemical regulations.

How has your career progressed over the years? What was your first important role?

I began as a lab tech. I’ve always preferred the laboratory component of science. You get to apply textbook lessons, witness reactions take place in real-time and watch molecules and microorganisms move and change according to their environment.

Eventually, though, I moved into a chemist position for an agricultural company that was in the process of expanding its US branch. Being a small team, everyone wore multiple hats. It allowed me to dabble in various aspects of chemical manufacturing, from R&D to QA/QC, safety, and logistics. That’s where I was introduced to the world of regulatory affairs. It’s been an enriching journey since then.

What are some of the aspects of working here that stand out to you?

Redox encourages a healthy work-life balance. It’s refreshing to see everyone leave work on time! In addition to that, my colleagues create a positive, supportive environment that allows everyone to grow and learn together. If I had to sum it up in a few words, it would be a progressive, collaborative, and flexible culture.

What are some of the more challenging issues you deal with around compliance across so many different products?

Having so many products with various uses can be challenging. They’re subject to multiple legislations and controls, which often have varying requirements. So, while a product is allowed for one use, it may still require additional permitting or licensing for another use. It requires careful navigation to ensure we meet all requirements and don’t sell or ship a product prematurely.

Registration applications can also be a daunting process. With time frames ranging from a few months to a few years, the registration process doesn’t always meet market demands.

With so many products, varying deadlines, and multiple kinds of controls across many countries, what are some of the processes Redox utilises to manage such complexity?

It would have to be our internal system called Redebiz. Redebiz enables us to seamlessly share information with all of our teams, making sure decision-making is rapid and decisive. It allows customers to automatically receive the various specifications, certificates of analysis, Safety Data Sheets, food safety information, and certifications. It’s a robust system that streamlines the whole process.

How have things changed over the years regarding the regulation of chemicals, especially in the United States?

There is more unity in the regulation of chemicals and more acceptance as awareness of chemical safety increases. An example is GHS. As more countries move towards harmonising work safety labels and SDS’s, it’s easier to communicate and recognise safety information about a product regardless of where you are in the world.

In the US, AAPFCO and AAFCO do an excellent job of unifying fertiliser and feed programs. Although their standards aren’t necessarily legislation, they are widely accepted and reduce the burden on industry in having to meet 50 different sets of requirements.

More recently, FSMA also forced the industry to do its part in assessing food sources. The end goal is to prevent foodborne illnesses during every step of the supply chain.

Tractor spraying fertiliser product on wheat field

In the US, AAPFCO and AAFCO do an excellent job of unifying fertiliser and feed programs.

You spoke earlier about the positive aspects of working at Redox; how does this extend to leadership and company culture?

Redox promotes open communication where input and suggestions to improve as an individual and company are always welcomed. It fosters a culture of ownership whereby employees feel heard and valued.

Have you got any funny stories to share?

It was a quiet work afternoon in the office. The only sounds were fingers tapping away at keyboards and the humming of the air conditioner that never seemed to stop running, even in the winter. Everyone was working diligently, lost deep in their thoughts.

The desks were positioned so that two people were sitting side-by-side in each row. Our branch manager barricaded himself behind two monitors and countless documents and samples in the back corner.

“AHHHCHOOOO”

In the silence, his sneeze reverberated through the entire room. It was so loud, so much so that it made one of our Senior Account Managers jump literal inches off her chair. We could not stop laughing for a good 10 minutes.

Favourite band/song/music?

A favourite song would have to be “I’m Yours” by Jason Mraz. I remember singing along to it in the car with my sisters before it became mainstream. It’s a fun, easy song with a good play on words.

In this month’s Employee Spotlight, we talk to New Zealand Branch Sales Manager, Greg Daniels who touches on his time at Redox, our customers and the difficulties faced in New Zealand because of COVID.

How has your career progressed over the years and when did you start working at Redox?

My career began in the 1970’s as a teacher of chemistry and physics at a top boys secondary school. What an enjoyable experience! Chemistry became many student’s favourite subject.

After a period of overseas travel back to my ancestral home in England, I resisted a return to the classroom and tried Industry Trained Dyer, Food Chemist, Production Manager Food industry before entering Nirvana – Industrial Sales! What a great career choice. A salesperson is at the sharp end – no hiding!

Salespeople must be dedicated and smart, be a student of human nature, be commercially aware and able to negotiate a deal – all at the same time. It’s never boring!

I started work with Redox on Thursday 24th October 2002 as an account manager in Auckland. At the time I had been made redundant from my previous role and was back in the classroom, – Redox gave me a call, and as they say the next 19 years are history.

What do you love most about working at Redox?

I love 2 main things about Redox, management leaves one in no doubt about what is required, and I work with a team of excellent people.

What do you think makes Redox different?

Redox takes care to employ the best people – good honest, hardworking staff. And our custom built Redebiz system makes it very easy to respond to Redox customers with good timely information.

In New Zealand, Redox is known for being a top supplier and customers like dealing with us.

What trends do you see in chemical distribution?

There has been increased governmental regulation of the transportation and storage of dangerous goods which has led to increased costs. But these are necessary measures and in fact make things more efficient and safe in the long run.

How has the shipping crisis affected customers in NZ? How bad is it?

I have never experienced such a chaotic time – tight availability of product in the world market, delays in arrival and increased costs all of which means that we need to work hard to be an information conduit to our customers. On the plus side customers have never been more open to listen to a Redox Rep.

Redox Customers handle stock limitations

Cargo cranes in the port in Auckland, tight availability of product in the world markets has created such a chaotic time.

How does Redox foster the kind of leadership that embraces and encourages its constant improvement?

Redox leadership is nimble and flexible, it’s a horizontal organisation in its approach to management that’s very ‘hands on’.  This encourages everyone to take part and ownership of their role. There is no culture of blame. We get better together.

What would you do (for a career) if you weren’t doing this?

I had a job offer once selling ice-cream on the main beach of St Tropez and I have often thought… my wife Jan said, “no way!”

Favourite band/song/music?

Vera Lynn and songs from WW1 or Led Zeplin.

Do you have a nickname?

Yea, Grandad.

 

In this month’s Employee Spotlight, we talk to Director and Food Industry Group Manager, Ken Perrins.

How has your career progressed over the years, what was your first important role?

My journey at Redox started a little different to most. I’m fortunate enough to work with a number of other successful family companies, especially in the wine industry. Those family businesses have beautiful romantic stories of the younger generation running around a vineyard or wine barrels. However, for my cousins and I, we grow up with forklifts, warehouses and barrels of caustic soda. Still a lot of fun!

From an early age we were mystified by the chemicals that our Grandfather would bring home from work. He made crystals with copper sulphate and change the colour of copper coins to silver with Sodium Zincate. That curiosity in chemistry developed from a young age and continues to motivate and interest me today.

I started off filing shipping documents during school holidays. Today I have a few responsibilities, one of which is Food Industry Manager, which I have seen grow immensely in the past 25 years. We can now boast that we supply pretty much all of the major food & beverage manufacturers in Australia and New Zealand and are also making great progress in Malaysia and USA.

How has Redox’s food industry presence developed over the years, what are the opportunities you see in the area?

Without question the food industry is evolving rapidly with consumer trends. Consumers are very aware of the foods they eat. Both from a health perspective and an ethical/responsible sourcing perspective.

Food Industry labelling

Reading food labels at a grocery store. Modern customers have a better understanding about the nutritional value they are seeking when selecting products.

With this in mind, Redox has evolved with the changing market and now offer a very different product portfolio than that which was offered when I started 25 years ago.

We see huge potential in this space and continue to look for novel and innovative ingredients to offer our clients.

What are your work mates like?

I can sincerely say that I work with a great bunch of people, in and outside of the food industry. It has been a pleasure to know many of our staff for 20+ years.

Around the water cooler there is always great banter about weekend activities, family, sports as well as the odd bit of business.

I hear you are an avid Scuba diver, what got you interested in that?

Before children I had the time to Scuba dive, but don’t get to much anymore. Now and again, I spearfish, but must say I’m not very good at it. Recently I’ve been on a mission to get my kids off the ‘screens’ and have taken them on a few overnight hikes in the national park.

Bit of a cliché but a really great bonding experience.

Bundeena to Otford Coastal walking track.

Bundeena to Otford Coastal walking track.

In this month’s Employee Spotlight, we talk to Senior Business Manager and Product Manager, Megan Leung.

When did you start working at Redox and what are your memories of that time?
I started life at Redox in 2011 as a sales consultant and gradually rose through the ranks to Senior Business Manager, the constant hustle and bustle of Redox life never changes – it is truly an exceptionally fast paced environment!

In the beginning when we were a team of around 10 sales staff in the Brisbane office, I had to cover many industries: water treatment, detergent, food/beverage, pharmaceutical, personal care, veterinary etc. With Brisbane sales staff now doubled, my main patches are food/beverage, pharmaceutical and personal care.

The customers I’ve had over the years have been so incredible and unique and there are too many to list them all down. A few standouts that come to mind are:

How have processes or technology changed at Redox and how has that benefited the customer?
As a relatively tech savvy millennial, the PICK system (which NickO had talked about in his Employee Spotlight) was the bane of my existence.Old PC with smashed screen

You could only use the keyboard to navigate, it was a black screen with green and you had to communicate/navigate in CAPITALS.

For those who remember PICK, option 15 was seared into my brain months after Redebiz went live.

Redebiz was an absolute godsend not only for the reps but the customers. With the launch of Redebiz, we were easily able to access/send quality documents. The constant innovations our amazing IT team make to further improve our systems continually fortifies the strength of Redox.

The accounts process has also evolved over the years. Kim Yap used to have to approve every single order with credit shortage or credit hold. Karen and I used to compile the list and do scissors, paper, rock to decide who would be on the receiving end of the Smiling Axe. (I won most times!)

What was the decision behind coming to Redox?
At the time, I had three great job offers so, not going to lie, it was the free daily supplied lunches that nabbed me.

What’s the most stand out personal achievement you’ve hit while working at Redox?
Cracking “difficult” customers has been my constant goal from the start. My first one was one that was set up in the system 20 years prior, but we could never seem to be able to supply to due to misunderstandings. Through persistence they went from $0 to over $500k customer and was the first of many great relationships.

What’s your boss like?
Karen Cheng is our food/personal care team leader in Brisbane, she is super sassy, amazingly loving and truly a machine. Working with and under her has been a wonderful journey (always ladened with food).

As a leader, she’s constantly evolving and growing. Her willingness to adapt and change is truly inspiring. I am truly blessed to be under her leadership.

Not sure where this came from originally, but we have heard over the years from different colleagues and different branches that we’re related. As far as we know, we’re just eerily telepathic colleagues (maybe brought on from her being stuck with me for decades).

Simone Wallace is my primary industry leader. My nickname for her (that I recently discovered is also one used by one of our suppliers) is fairy godmother.

Under her continued mentorship and trust, I’ve taken on more products, travelled to and set up conferences (internationally and domestically), had many enriching conversations where I learnt even more about the industry and mindset changes in order to serve Redox better. She is my role model as a (very, far future) potential mother, businesswoman and leader.

One of our core values is integrity, how do you see Redox demonstrating this in the business and with our customers?
I believe that integrity is built on trust; and to build trust, you need to build relationships. Redox builds long lasting relationships extremely well and having suppliers and customers that have been working with us for decades exemplifies this.

Redox constantly seek to understand situations better and we are always at the forefront of information in order to grow ourselves as individuals and as a company!

Redox opens up a world of opportunity giving you access to more than 850 of the world's best manufacturers.

BASF
Kraton
Evonik
DSM
DOW Chemicals
ANSAC
Cargill
BestAmino
Chemours
Aromtech
ICL Fertilizers
Eni
AB Biotek
Chemtura
Jacobi
Maurivin
Natural Soda
ETiMADEN
Dutch Plantin
Herba Ingredients
Uvasys
FumeiPharm
CJ Cheiljedang
Aliphos
ClimaxMolybdenum
P&G Chemicals
JKP Nutrition
Prayon
Rianlon
Carus
JIURICHEM
GK
Shell
Laiyu
Sumitomo Chemical
UNID
Sterokem
RheinChemie
United Initiators
Synthite
SCG Chemicals
Medichem
CSPC
Buckman
Pall Water
20 Microns
Scientex