In this month’s Employee Spotlight, we talk to Senior Business Manager and Product Manager, Megan Leung.
When did you start working at Redox and what are your memories of that time?
I started life at Redox in 2011 as a sales consultant and gradually rose through the ranks to Senior Business Manager, the constant hustle and bustle of Redox life never changes – it is truly an exceptionally fast paced environment!
In the beginning when we were a team of around 10 sales staff in the Brisbane office, I had to cover many industries: water treatment, detergent, food/beverage, pharmaceutical, personal care, veterinary etc. With Brisbane sales staff now doubled, my main patches are food/beverage, pharmaceutical and personal care.
The customers I’ve had over the years have been so incredible and unique and there are too many to list them all down. A few standouts that come to mind are:
How have processes or technology changed at Redox and how has that benefited the customer?
As a relatively tech savvy millennial, the PICK system (which NickO had talked about in his Employee Spotlight) was the bane of my existence.
You could only use the keyboard to navigate, it was a black screen with green and you had to communicate/navigate in CAPITALS.
For those who remember PICK, option 15 was seared into my brain months after Redebiz went live.
Redebiz was an absolute godsend not only for the reps but the customers. With the launch of Redebiz, we were easily able to access/send quality documents. The constant innovations our amazing IT team make to further improve our systems continually fortifies the strength of Redox.
The accounts process has also evolved over the years. Kim Yap used to have to approve every single order with credit shortage or credit hold. Karen and I used to compile the list and do scissors, paper, rock to decide who would be on the receiving end of the Smiling Axe. (I won most times!)
What was the decision behind coming to Redox?
At the time, I had three great job offers so, not going to lie, it was the free daily supplied lunches that nabbed me.
What’s the most stand out personal achievement you’ve hit while working at Redox?
Cracking “difficult” customers has been my constant goal from the start. My first one was one that was set up in the system 20 years prior, but we could never seem to be able to supply to due to misunderstandings. Through persistence they went from $0 to over $500k customer and was the first of many great relationships.
What’s your boss like?
Karen Cheng is our food/personal care team leader in Brisbane, she is super sassy, amazingly loving and truly a machine. Working with and under her has been a wonderful journey (always ladened with food).
As a leader, she’s constantly evolving and growing. Her willingness to adapt and change is truly inspiring. I am truly blessed to be under her leadership.
Not sure where this came from originally, but we have heard over the years from different colleagues and different branches that we’re related. As far as we know, we’re just eerily telepathic colleagues (maybe brought on from her being stuck with me for decades).
Simone Wallace is my primary industry leader. My nickname for her (that I recently discovered is also one used by one of our suppliers) is fairy godmother.
Under her continued mentorship and trust, I’ve taken on more products, travelled to and set up conferences (internationally and domestically), had many enriching conversations where I learnt even more about the industry and mindset changes in order to serve Redox better. She is my role model as a (very, far future) potential mother, businesswoman and leader.
One of our core values is integrity, how do you see Redox demonstrating this in the business and with our customers?
I believe that integrity is built on trust; and to build trust, you need to build relationships. Redox builds long lasting relationships extremely well and having suppliers and customers that have been working with us for decades exemplifies this.
Redox constantly seek to understand situations better and we are always at the forefront of information in order to grow ourselves as individuals and as a company!
In this month’s Employee Spotlight, we talk to USA Branch Manager, Nick Osmo.
What was your first role at Redox?
I began my career at Redox in 2010 as a university graduate with little experience (grocery store shelf stacking and report writing). I started as the Store Coordinator at the Minto warehouse, managing inventories for our largest warehouse in addition to our contractor warehouses around the state. The role was an incredible introduction to the inner workings of Redox and had me closely working with our warehouse, logistics & shipping teams to ensure our Sales & Marketing staff had the stock they needed for our customers.
I loved that the scope of that role had me regularly working with every department in the company.
I attribute my success in that role to two previous Spotlight subjects Mick O’Brien as my first manager at Redox and Trudy Kelly who spent her mornings training me on how to manage the position efficiently and without getting submerged under the workload.
From Store Coordinator to USA Branch manager, your career has certainly progressed over the years, can you tell us a little about that journey?
Well, after 6 months as the Store Coordinator I moved into the main office and became a part of the logistics team as a shipping officer. I got great exposure to the upstream facets of our supply chain.
After 3 months in shipping I got an extremely unique opportunity from our IT Director Richard Coneliano. At this time Redox was operating on a legacy computer system (one that navigated by commands and mostly green writing on a black background).I was invited to join the IT team as a Business Analyst for our forthcoming inhouse built ERP system called Redebiz. My task was to learn how every job in Redox was performed in the legacy system, advise the software developers what the new system needs to achieve, test the platform for bugs, then train the various employees how to perform their day to day roles in the new system.
Redebiz was ready to go live mid-2012, my role was to support, train and test in the years that followed.
In 2014 Redox was looking to expand its horizons to the West coast of the USA. I accompanied our Sales Manager Raimond Coneliano on a scouting trip to California where we interviewed candidates and who would become our first sales representatives of Redox Inc.
In Jan 2015 and only being married 2 months, my wife and I made the move across to LA. Our first office was a desk in the back of our contract warehouse.
In the 6 years since Redox Inc has grown to 13 employees, 2 offices and 7 warehouses across the US, servicing over 300 active customers. Despite the challenges COVID-19 has thrown at our Branch; 2020/21 continues our year on year growth, significantly exceeding last year’s sales.
What’s the most stand out personal achievement you’ve hit while working at Redox?
Order 2998433A/B/C/D/E. My ever first sale, 5 x containers of Choline Chloride sold to a customer in the USA.
What was it like moving to the USA and opening the branch there?
It’s hard to describe as my memory has sugar-coated it over the years. From memory it was daunting, exciting, exhausting, thrilling, stressful and exceptionally gratifying to have had this opportunity. At the same time, we’re still completely in our infancy and there is so much growth and development ahead. We’re just getting started!
I hear you love stand-up comedy & podcasts, what’s your favourite podcast and comic?
I am a voracious consumer of Stand-up Comedy and comedic podcasts ever since they were a fringe thing 15 years ago. Fortunately, some of my favourite comics have podcasts now.
There’s Real Time with Bill Maher, The Joe Rogan Experience, The Honeydew – Ryan Sickler, Timesuck – Dan Cummins and Mid-Flight Brawl – Nick Cody to name a few.
Do you have a nickname?
Yea, I have a few: NickO, Mr Redebiz, The American.
You also have a passion for big, American style trucks; what’s the allure and what are you driving right now?
Absolutely, this is what most Australian’s are missing out on above all, as the manufacturers don’t sell these vehicles directly there.
There’s nothing quite like doing a trip out into the country to visit customers, driving long stretches for hours at a time in such a huge, commanding, and comfortable vehicle.
I currently drive the “smallest” version the Ford F150, but we’ve since had our first child and do need to haul a baby-bag and stroller from time to time, so I may need to upgrade to an F250 with the Tremor package to deal with the extra payload.
In this month’s Employee Spotlight, we talk to Chief Financial Officer, Kim Yap.
When did you start working at Redox and can you tell us what your first role was? It wasn’t that long ago (laughs), February 1989. I was hired as an accountant; at the time I was looking after a team of 3 people. My cousin was an external financial auditor for Redox and when he found out that there was a vacancy there, he let me know right away. I was fortunate enough to be interviewed by the founder Roland (Coneliano), and Robert (Coneliano) and luckily, I got the job.
How has your career progressed over the years, what do you feel was your first important role? After graduating from the University of New South Wales with a Bachelor of Commerce, I joined an accounting firm before moving to a financial services firm as an accountant. That was followed by another accountant role with a multinational manufacturing organisation before joining Redox. My most important role to date, without question has been the promotion to CFO (Chief Financial Officer) of Redox.
What do you love most about working at Redox? It is a happy environment to work here and the teamwork we have to overcome the challenges. Since joining Redox sales have grown by over 32 times. The challenge to balance the needs of all stakeholders, customers wanting longer payment terms, Account Managers pleading for more leniency on overdue invoices, credit limits, suppliers requests for shorter payment terms, Product Managers preferring payment terms which will provide the best purchase price and the need to continue to fund the growth of Redox.
How have processes or technology changed at Redox and what benefits have you witnessed from it? Our systemised processes and continual investment in technology have enabled Redox to provide personalised, comprehensive, and efficient service to our customers. Redox continually reinvest in technology and people and the results are evident in our success. It’s part of what separates us from our competitors.
What do you like best about the job? The opportunity to work with stakeholders, at every level, and the realisation that each of these people have the same goal: achieving the most optimal outcome for the customer. There is a great synergy across the board.
In your experience, what advantages does Redox leverage to stay ahead of its competition? Redox has a natural advantage of having access to the largest range of chemical products to sell to our customers and as many of our customers continue to simplify their supply chain, they would benefit greatly in choosing Redox as their key supplier.
You have a special nickname at Redox, can you share that with us? ‘The Smiling Axe’ given to me by our sales team.
What’s your boss like? My boss has been very supportive of me and he leads by example with commitment, determination, and dedication to Redox.
What are you work mates like? I enjoy working alongside my work mates. I never get bored working here. I found this photo of the legendary Redox touch footy team of 1996. It’s been 25 years since that photo and 8 of these legends are still with Redox.
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